CEO Open Letter
Dear customers, partners, and community members,
At Evolve Construction & Restoration, our mission is clear: restore more than property and build a better tomorrow. After fire, flood, wind, or any catastrophe, we’re not only repairing buildings—we’re helping restore lives and peace of mind. I take that responsibility personally, and our entire organization is committed to serving you with excellence, urgency, and compassion.
When disaster strikes, we respond. Our 24/7 emergency line is answered by a live professional because minutes matter. Day or night, our rapid-response crews mobilize and target on-site arrival within hours (where access is safe) to assess, stabilize, and begin mitigation. Whether a single residence or a community-wide event, we bring the scale and experience to act quickly and effectively. Your emergency is our priority.
Quality and accountability are non-negotiable. Every project is backed by a 100% Satisfaction Guarantee and a robust workmanship warranty. If any aspect of our work isn’t right, we fix it—promptly and at no additional cost to you (within one year of completion). Our teams are fully licensed and insured; technicians maintain leading certifications (including IICRC & HAAG) and ongoing training. From precise estimating to transparent billing and rigorous safety, we do the right thing—even when no one is watching.
Communication that keeps you in control. You’ll receive scheduled updates at key milestones—from emergency response and insurance coordination through final walkthrough—so you’re never left in the dark. Our goal is not only to restore your property, but to restore your peace of mind.
National Disaster Response Team (NDRT)
Built for today’s severe-weather reality:
- Pre-staged assets & mobile command for rapid deployment and on-site coordination.
- 72-hour surge capacity via mutual-aid partner crews and logistics support.
- Satellite communications & real-time documentation to keep carriers and clients informed.
- Community triage protocols prioritizing safety, temporary stabilization, and critical-needs cases.
Pre-Disaster Preparedness & Asset Protection
We don’t just respond—we help you prepare:
- Property hardening: tarp/board-up plans, sandbagging, generator & sump readiness, surge protection.
- Pre-loss documentation: photo/video inventories, drone imagery, baseline moisture/thermal readings, asset registers.
- Continuity playbooks: event checklists, vendor call-trees, materials pre-order and staging strategies.
- Insurance-ready records: time-stamped evidence and chain-of-custody logs to support coverage and expedite claims.
Portfolio MSA (Master Service Agreement)
For owners who want a single accountable partner, our MSA delivers end-to-end management pre- and post-loss:
- Priority response & guaranteed SLAs during declared events.
- Single point of contact with executive escalation.
- Fixed-rate schedules & transparent pricing across locations.
- Regulatory & safety compliance: COIs, subcontractor vetting, OSHA/IICRC adherence.
- Annual readiness drills & property audits to keep plans current.
Services at a Glance
- Mitigation (water, fire/smoke, mold, biohazard)
- Roofing & building envelope
- Board-up/tarp
- Contents pack-out & storage
- Electronics/document recovery
- Temporary power & climate control
- Structural drying
- Full reconstruction
- Pre-loss hardening
- Drone/thermal documentation
- MSA portfolio management
The Evolve Foundation
Strong businesses should strengthen the communities they serve. Through the Evolve Foundation, a portion of our proceeds and volunteer hours fund:
• Family Relief Micro-Grants for urgent needs after declared disasters.
• Veterans & Property-Owner Assistance for accessibility and unique housing challenges.
• Skilled-Trades Pathways that open doors to high-demand restoration careers.
Feeding Children with It’s 4 the Kids
Hunger doesn’t wait for reconstruction. We support the It’s 4 the Kids Foundation (501(c)(3)) to help feed children facing food insecurity—organizing meal-packing events, school drives, and targeted food relief in the communities we serve, especially alongside large-scale catastrophe responses. Rebuilding must include our most vulnerable: our kids.
Our Promises & Guarantees
Live answer in 60 seconds. Target on-site within hours (safe access permitting).
Daily status update by 6 p.m. during active mitigation.
Closeout packet (photos, moisture logs, invoices) within 5 business days of completion.
Certified expertise on every loss.
100% Quality Guarantee: If something isn’t right, we fix it—no exceptions.
Price Match: We match any comparable, licensed, insured written quote for the same scope/materials in our service areas (within 14 days; excludes promos/financing gimmicks).
60-Day Completion: From receipt of funds and all required approvals, we complete within 60 days (excluding force-majeure/insurer delays). If we miss this due to factors within our control, we cover reasonable Evolve-controlled costs to make it right.
Free Expert Support: We cover attorney or public-adjuster reviews of your policy/scope so you can proceed confidently (not legal advice).
Escalation Path: Not satisfied? Email Dallas@EvolveConstruction.com and ClientRelations@EvolveConstruction.com.
If unresolved in two business days, your case escalates to senior leadership; by day five, to the CEO.
If your experience ever falls short, contact me directly at Dallas@EvolveConstruction.com or our 24/7 line 1-800-222-4100. We will make it right—through expedited service, credits/refunds where appropriate, or added support.
Together we are building a better tomorrow.
Sincerely,
Dallas Julian
Chief Executive Officer
Evolve Construction & Restoration
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